Privacy Policy.
Who We Are
TheGifts4Him Pty Ltd (“TheGifts4Him”, “we”, “our”, “us”) operates thegifts4him.com.au and serves customers across Australia and New Zealand. This policy explains how we handle personal information collected through our website, emails, and any related services.
Questions? Contact our concierge team at concierge@thegifts4him.com.au.
What We Collect
We collect personal information only when you interact with us. This includes:
- Account & order information — name, email address, delivery address, phone number, and payment details when you place an order.
- Browsing data — pages visited, products viewed, time on site, and device/browser type, collected via cookies and analytics tools.
- Communications — any messages, enquiries, or feedback you send us.
- Marketing preferences — your opt-in or opt-out choices for our Inner Circle email program.
- Gift Finder responses — quiz answers you provide to receive personalised recommendations (not linked to your identity unless you provide your email).
How We Use Your Information
We use your information to:
- Process and fulfil your orders, and communicate about delivery.
- Send you order confirmations, receipts, and support responses.
- Personalise your experience and product recommendations.
- Send marketing emails if you have opted in — you can unsubscribe at any time.
- Improve our website, product range, and customer service through aggregated analytics.
- Comply with legal obligations, including Australian Consumer Law.
Cookies
We use cookies and similar tracking technologies to keep your cart active, remember your preferences, and understand how visitors use our site. We use:
- Essential cookies — required for the site to function (e.g. cart, session).
- Analytics cookies — help us understand traffic patterns (Google Analytics).
- Marketing cookies — used by Klaviyo and Meta to serve relevant advertising, only if you have consented.
You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect your shopping experience.
Sharing Your Information
We do not sell your personal information. We share it only with trusted service providers who help us operate our business:
- Shopify — our e-commerce platform and payment processor.
- Klaviyo — email marketing and customer communications.
- Australia Post / courier partners — to fulfil and track deliveries.
- Google Analytics — website analytics.
All third-party providers are required to handle your data securely and only for the purposes we specify.
Data Retention
We retain your personal information for as long as necessary to provide our services and meet our legal obligations. Order records are typically kept for seven years in accordance with Australian tax law. You may request deletion of your account and associated data at any time by contacting us.
Your Rights
Under the Australian Privacy Act 1988 and, where applicable, the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or out-of-date information.
- Request deletion of your personal information (subject to legal retention requirements).
- Withdraw consent to marketing communications at any time.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. Payment information is processed by Shopify and is never stored on our servers. All data is transmitted over encrypted HTTPS connections.
Changes to This Policy
We may update this policy from time to time. When we do, we will update the date at the top of this page. Continued use of our website after any changes constitutes acceptance of the revised policy.
Contact
For any privacy-related requests or concerns, please contact us:
TheGifts4Him Pty Ltd
concierge@thegifts4him.com.au
1800 GIFTS 4 HIM · 9am–6pm AEST
